Resolved after 2 hours 43 minutes, on April 18, 2025.
we have isolated the problem to a faulty firmware on a network device. it was taken offline and repaired. services are slowly being restored to default routes
Update timeline
- investigating Apr 18, 2025, 04:13 AM UTC
We are investigating an issue with our Data Center regarding an outage to QTICloud Services
- investigating Apr 18, 2025, 04:21 AM UTC
We have spoken with the EOC at our datacenter and they have escalated the issue.
- resolved Apr 18, 2025, 06:57 AM UTC
we have isolated the problem to a faulty firmware on a network device. it was taken offline and repaired. services are slowly being restored to default routes
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