Quarterhorse Technology incident

Certificate Expiration

Resolved after 3 hours 23 minutes, affecting QTICloud VPN, on June 13, 2025.

identified Jun 14, 2025, 01:29 AM UTC

Certificates have been renewed by vendor. this will be completed by VPN reboot, happening shortly

Started
Jun 13, 2025, 10:27 PM UTC
Resolved
Jun 14, 2025, 01:51 AM UTC
Duration
3h 23m
Detected by Pingoru
Jun 13, 2025, 10:27 PM UTC

Affected components

QTICloud VPN

Update timeline

  1. identified Jun 13, 2025, 10:27 PM UTC

    Our VPN certificate has expired. We are coordinating with the correct vendors to have this reissued ASAP. Please be patient as this is renewed. Data is secured and monitored. No incident at this time. Users can click advanced on the webpage and approve to bypass the error without risk until service is restored.

  2. identified Jun 14, 2025, 01:24 AM UTC

    Teams are applying renewed certificate. Possible disconnection of any sessions that are active

  3. identified Jun 14, 2025, 01:29 AM UTC

    Certificates have been renewed by vendor. this will be completed by VPN reboot, happening shortly

  4. resolved Jun 14, 2025, 01:51 AM UTC

    Certificate renewal is complet. Operating at normal status

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