Qualys incident

All Shared Platforms: Patch Scans and Jobs are Failing (IM-12617)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 30, 2026 affecting Patch Management (PM) and Patch Management (PM) and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 11:32 AM UTC
Resolved
May 01, 2026, 12:06 PM UTC
Duration
1d
Detected by Pingoru
Apr 30, 2026, 11:32 AM UTC

Affected components

Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)

Update timeline

  1. investigating Apr 30, 2026, 11:32 AM UTC

    The Qualys Cloud Operations team is investigating an issue where patch scans and jobs are failing. Further details will be provided as they become available. The ticket reference for this incident is IM-12617

  2. monitoring Apr 30, 2026, 01:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 30, 2026, 05:10 PM UTC

    This incident has been updated to reflect that all shared platforms were impacted by this incident. It was originally reflecting that EU2 and UK1 were the only shared platforms affected. The fix has been deployed across all platforms and we are further monitoring the results. Thank you.

  4. resolved May 01, 2026, 12:06 PM UTC

    This incident has been resolved.