Qualys incident
US Platform 1: Lag observed on Cloud Agent scan processing service [IM-12704]
Qualys experienced a minor incident on June 24, 2026 affecting Cloud Agent (CA), lasting 5d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Agent (CA)
Update timeline
- investigating Jun 24, 2026, 04:40 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 causing a Cloud Agents scan processing backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Policy Audit, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.
- monitoring Jun 25, 2026, 09:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 07:20 PM UTC
This incident has been resolved.