Qualys incident

EU Platform 1: Slow performance observed for WAS and CSAM API (IM-12687)

Minor Resolved View vendor source →

Qualys experienced a minor incident on June 4, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Web Application Scanning (WAS), lasting 10d 20h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 10:33 AM UTC
Resolved
Jun 15, 2026, 07:01 AM UTC
Duration
10d 20h
Detected by Pingoru
Jun 04, 2026, 10:33 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Web Application Scanning (WAS)

Update timeline

  1. investigating Jun 04, 2026, 10:33 AM UTC

    Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent errors. The team is currently working on a fix. Further updates will be provided as they become available. The ticket reference for this incident is IM-12687.

  2. investigating Jun 05, 2026, 11:39 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 08, 2026, 11:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 09, 2026, 01:17 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 12, 2026, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 15, 2026, 07:01 AM UTC

    This incident has been resolved.