Qualys incident

US Platform 2: VM and PC On-Demand Report Issue [IM-12607]

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 24, 2026 affecting Policy Audit (PA) and Vulnerability Management (VM), lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 12:35 AM UTC
Resolved
Apr 24, 2026, 05:15 AM UTC
Duration
4h 40m
Detected by Pingoru
Apr 24, 2026, 12:35 AM UTC

Affected components

Policy Audit (PA)Vulnerability Management (VM)

Update timeline

  1. investigating Apr 24, 2026, 12:35 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue that causes errors when launching On-Demand Reports. Some users may encounter errors or experience longer-than-expected launch times for their reports. We will provide updates as more information becomes available. Ticket reference for this issue: IM-12607.

  2. monitoring Apr 24, 2026, 02:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 05:15 AM UTC

    This incident has been resolved.