Qualys incident

US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583)

Minor Resolved View vendor source →
Started
Apr 13, 2026, 04:34 PM UTC
Resolved
Apr 18, 2026, 01:47 AM UTC
Duration
4d 9h
Detected by Pingoru
Apr 13, 2026, 04:34 PM UTC

Affected components

Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)

Update timeline

  1. investigating Apr 13, 2026, 04:34 PM UTC

    US Platform 2, US Platform 3, EU Platform2 and In Platform 1 are currently experiencing slowness when loading the policy audit module. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12583

  2. monitoring Apr 13, 2026, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 14, 2026, 03:56 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 14, 2026, 03:57 AM UTC

    We are continuing to monitor for any further issues.

  5. investigating Apr 14, 2026, 01:31 PM UTC

    We are currently investigating this issue.

  6. investigating Apr 15, 2026, 09:43 AM UTC

    We are continuing to investigate this issue.

  7. investigating Apr 15, 2026, 02:25 PM UTC

    We are continuing to investigate this issue.

  8. investigating Apr 16, 2026, 02:33 PM UTC

    We are continuing to investigate this issue.

  9. identified Apr 17, 2026, 02:50 PM UTC

    The issue has been identified and a fix is being implemented.

  10. resolved Apr 18, 2026, 01:47 AM UTC

    This incident has been resolved.

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