Qualys incident

US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583)

Qualys experienced a minor incident on April 13, 2026 affecting Policy Audit (PA) and Policy Audit (PA) and 1 more component, lasting 4d 9h. The incident has been resolved; the full update timeline is below.

Started: Apr 13, 2026, 04:34 PM UTC
Resolved: Apr 18, 2026, 01:47 AM UTC
Duration: 4d 9h
Detected by Pingoru: Apr 13, 2026, 04:34 PM UTC

Affected components

Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)

Update timeline

investigating Apr 13, 2026, 04:34 PM UTC

US Platform 2, US Platform 3, EU Platform2 and In Platform 1 are currently experiencing slowness when loading the policy audit module. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12583
monitoring Apr 13, 2026, 05:07 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 14, 2026, 03:56 AM UTC

We are continuing to monitor for any further issues.
monitoring Apr 14, 2026, 03:57 AM UTC

We are continuing to monitor for any further issues.
investigating Apr 14, 2026, 01:31 PM UTC

We are currently investigating this issue.
investigating Apr 15, 2026, 09:43 AM UTC

We are continuing to investigate this issue.
investigating Apr 15, 2026, 02:25 PM UTC

We are continuing to investigate this issue.
investigating Apr 16, 2026, 02:33 PM UTC

We are continuing to investigate this issue.
identified Apr 17, 2026, 02:50 PM UTC

The issue has been identified and a fix is being implemented.
resolved Apr 18, 2026, 01:47 AM UTC

This incident has been resolved.