Qualys incident

US Platform 4: Cloud/Connector Functionality Impacted (IM-12637)

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 10, 2026 affecting Total Cloud and Connector Centralization, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 09:47 AM UTC
Resolved
May 10, 2026, 03:03 PM UTC
Duration
5h 16m
Detected by Pingoru
May 10, 2026, 09:47 AM UTC

Affected components

Total CloudConnector Centralization

Update timeline

  1. investigating May 10, 2026, 09:47 AM UTC

    Qualys Cloud Operations is currently investigating an issue on the US Platform 4 that is impacting Cloud Connector functionality, including creation or run and listing. Further updates will be shared as they become available. The ticket reference for this incident is IM-12637.

  2. monitoring May 10, 2026, 12:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 10, 2026, 03:03 PM UTC

    This incident has been resolved.