Qualys incident

US Platform 3: Slow performance observed for WAS and CSAM API (IM-12602)

Minor Ongoing View vendor source →
Started
Apr 21, 2026, 05:14 PM UTC
Resolved
Ongoing
Duration
● 12d 12h
Detected by Pingoru
Apr 21, 2026, 05:14 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Web Application Scanning (WAS)

Update timeline

  1. investigating Apr 21, 2026, 05:14 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is impacting WAS API performance on US Platform 3. Further updates will be shared as they become available. The ticket reference for this incident is IM-12602.

  2. investigating Apr 22, 2026, 04:41 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 23, 2026, 10:16 PM UTC

    Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent error codes 400 or 401. The team is currently working on a fix. Further updates will be provided as they become available. The ticket reference for this incident is IM-12602.

  4. monitoring Apr 27, 2026, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

Looking to track Qualys downtime and outages?

Pingoru polls Qualys's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Qualys reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Qualys alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Qualys for free

5 free monitors · No credit card required