Qualys incident

EU Platform 2: Schedule VM/PC Scans, Reports Failure & UI Login Errors [IM-12600]

Major Resolved View vendor source →

Qualys experienced a major incident on April 21, 2026 affecting Policy Audit (PA) and Vulnerability Management (VM), lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 09:52 AM UTC
Resolved
Apr 21, 2026, 02:59 PM UTC
Duration
5h 7m
Detected by Pingoru
Apr 21, 2026, 09:52 AM UTC

Affected components

Policy Audit (PA)Vulnerability Management (VM)

Update timeline

  1. investigating Apr 21, 2026, 09:52 AM UTC

    The Qualys Cloud Platform Operations team has identified an issue where scheduled VM/PC scans and reports are currently failing. Our team is actively investigating the root cause and working toward a resolution. Further updates will be provided as more information becomes available. Incident Reference: IM-12600

  2. identified Apr 21, 2026, 11:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 21, 2026, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 21, 2026, 02:59 PM UTC

    This incident has been resolved.