Qonversion incident

Issue with API

Resolved after 6 hours 28 minutes, affecting API and User Properties, on March 13, 2026.

identified Mar 13, 2026, 01:31 PM UTC

We are currently restoring service following a performance degradation in our primary database. Our team is actively working to fully stabilize the system. Estimated time to full recovery is approximately 3 hours. We will continue to provide updates as progress is made.

Started
Mar 13, 2026, 11:10 AM UTC
Resolved
Mar 13, 2026, 05:39 PM UTC
Duration
6h 28m
Detected by Pingoru
Mar 13, 2026, 11:10 AM UTC

Affected components

APIUser Properties

Update timeline

  1. investigating Mar 13, 2026, 11:10 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Mar 13, 2026, 12:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 13, 2026, 01:31 PM UTC

    We are currently restoring service following a performance degradation in our primary database. Our team is actively working to fully stabilize the system. Estimated time to full recovery is approximately 3 hours. We will continue to provide updates as progress is made.

  4. resolved Mar 13, 2026, 05:39 PM UTC

    This incident has been resolved.

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