Purse experienced a major incident on November 18, 2025 affecting API and Payment API and 1 more component, lasting 5h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:41 AM UTC
Our monitoring detected an elevated error rate with our payment APIs We are investigating.
- investigating Nov 18, 2025, 12:10 PM UTC
Our platform is impacted by cloudflare global incident https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Our teams are actively working to restore services.
- monitoring Nov 18, 2025, 02:58 PM UTC
Dear Customers, Our partner Cloudflare informed that they believe that the incident is resolved. Our teams will continue to closely monitor the stability and performance of the service. We apologize for any inconvenience this may have caused.
- resolved Nov 18, 2025, 05:25 PM UTC
Dear customers, Between 12:31 UTC+1 and and 15:35 UTC+1 today our services were highly impacted by Cloudflare global network issue. We were still observing a higher error rate than usual until 17:55 UTC+1. Our platform is now performing as expected. Our teams are monitoring the platform closely. Regards, Purse team.