Purse experienced a minor incident on July 5, 2025 affecting API and Vault API and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2025, 07:50 AM UTC
Dear Customers, Our credit card vault partner has been experiencing an incident affecting the Vault platform since 9:29 (Europe/Paris time zone). We activated a fallback solution at 09:40 am (Europe/Paris time zone). Card payments are now being processed through without vault mode, allowing transactions to resume. Please note that this is a temporary workaround while the root issue is being investigated. Other payment methods remain fully operational. We continue to work closely with our partner to restore full Vault functionality and will keep you informed of any progress. Partner’s and our teams are actively investigating the root cause and will provide further updates as soon as more information becomes available. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards
- resolved Jul 05, 2025, 10:30 AM UTC
Dear Customers, We would like to confirm that vault mode was successfully reactivated at 12:30pm (Europe/Paris time) and that the incident affecting our credit card vault partner is now fully resolved. Our teams continue to closely monitor the stability and performance of the service. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards,