Purelink incident

Voice Services Degraded

Notice Resolved View vendor source →

Purelink experienced a notice incident on December 4, 2024 affecting VOIP and 3CX, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 10:27 PM UTC
Resolved
Dec 05, 2024, 01:51 AM UTC
Duration
3h 24m
Detected by Pingoru
Dec 04, 2024, 10:27 PM UTC

Affected components

VOIP3CX

Update timeline

  1. investigating Dec 04, 2024, 10:27 PM UTC

    Some customers are currently experiencing issues with calls to and from the One NZ network while this is undergoing maintenance. Our Upstream provider is investigating this issue.

  2. resolved Dec 05, 2024, 01:51 AM UTC

    This incident has been resolved.