Resolved after 2 days 3 hours, affecting api.publicsquare.com, on October 21, 2026.
On October 21, a DNS issue caused intermittent connection errors to api.publicsquare.com: http://api.publicsquare.com and the merchant portal. It was fixed the same day, and we’ve seen no errors since. If your integration still can’t connect (for example, “could not resolve host”), your hosting provider may have the old DNS record cached. Contact our support team and we’ll help.
Affected components
Update timeline
- investigating Oct 21, 2026, 06:04 PM UTC
Some customers may see intermittent errors connecting to api.publicsquare.com: http://api.publicsquare.com.
- resolved Oct 23, 2026, 09:11 PM UTC
On October 21, a DNS issue caused intermittent connection errors to api.publicsquare.com: http://api.publicsquare.com and the merchant portal. It was fixed the same day, and we’ve seen no errors since. If your integration still can’t connect (for example, “could not resolve host”), your hosting provider may have the old DNS record cached. Contact our support team and we’ll help.
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