Public Cloud incident
[GRA1/3/4/5/7/9/11][Compute - Instance] - Some instances incident notification
Public Cloud experienced a major incident on July 7, 2026 affecting GRA1 and GRA3 and 1 more component, lasting 23h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 07, 2026, 09:50 AM UTC
Service has been fully restored since 07/07/2026 01:25 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 07/07/2026 20:08 UTC Impacted Service(s) : Network perturbation was observed for some instances in the GRA1/3/4/5/7/9/11 regions. Customers Impact : Some customers were temporarily facing packet loss on their instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.
- monitoring Jul 07, 2026, 02:17 PM UTC
Please find the details of this incident below : Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network was temporarily unavailable. Customers Impact : Customers were temporarily unable to access their services. Root Cause : This incident was caused by a network equipment issue. Ongoing Actions : Our team isolated the affected network equipment to restore service. The service has been restored since 07/07/2026 01:25 UTC. Ongoing Actions : Our teams are continuing to investigate the root cause of the incident while closely monitoring system stability to ensure continued stability. We will keep you updated on the progress of our investigation. We apologize for any inconvenience caused and appreciate your understanding.
- monitoring Jul 07, 2026, 06:33 PM UTC
Ongoing Actions: At 20:30 UTC, we will perform an upgrade on the affected network equipment to prevent this issue from recurring. No customer impact is expected during this maintenance. Our teams will closely monitor service stability throughout the operation and will remain mobilized until the maintenance has been successfully completed. We will keep you informed of the progress and notify you once the maintenance has been completed. We apologize for any inconvenience caused and appreciate your understanding.
- monitoring Jul 07, 2026, 09:53 PM UTC
Service has been fully restored since 07/07/2026 21:34 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 06/07/2026 20:08 UTC Impacted Service(s) : Public network experienced availability and latency issues. Customers Impact : Customers experienced temporary service unavailability or increased latency when accessing their services. Root Cause : This incident was caused by a network equipment issue.
- resolved Jul 08, 2026, 09:31 AM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 06/07/2026 20:08 UTC End time : 07/07/2026 21:34 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.