Public Cloud incident
[GRA5/7/9/11][Compute - Instance] - Some Instances Incident Notification
Public Cloud is currently experiencing a major incident affecting GRA5 and GRA7 and 1 more component, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 28, 2026, 10:14 AM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5 / GRA7 / GRA9 / GRA11 regions. Here are some supplementary details : Start time : 28/05/2026 08:00 UTC Impacted Service(s) : Some instances in the GRA5 / GRA7 / GRA9 / GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified May 28, 2026, 12:30 PM UTC
We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Some instances in the GRA5 / GRA7 / GRA9 / GRA11 regions remain temporarily unavailable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.