[GRA2][Storage] - CEPH incident notification

Update timeline

1. investigating Mar 10, 2026, 07:55 AM UTC

   We are currently experiencing an event affecting our Storage offer. Start time : 10/03/2026 07:26 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Mar 10, 2026, 08:06 AM UTC

   We are currently investigating an incident affecting our Storage offering, which is causing temporary availability issue in the GRA2. Here are some supplementary details : Start time : 10/03/2026 07:26 UTC Impacted Service(s) : Some CEPH volumes are not available in this region. Customers Impact : Customers may experience performance degradation and deterioration in their data redundancy. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. identified Mar 10, 2026, 10:29 AM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Our teams have replaced the faulty network equipment. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. monitoring Mar 10, 2026, 10:30 AM UTC

   Service has been fully restored since 10/03/2026 10:05 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 10/03/2026 07:26 UTC Impacted Service(s) : Some CEPH volumes were not available in this region. Customers Impact : Customers may have experienced performance degradation and deterioration in their data redundancy. Root Cause : This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.

5. resolved Mar 10, 2026, 10:46 AM UTC

   We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved. Start time : 10/03/2026 07:26 UTC End time : 10/03/2026 10:11 UTC Root Cause : This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.