Resolved after 4 days 1 hour, affecting SMS API, on August 30, 2018.
Since Friday August 31st all traffic was restored into normal operation. If you would encounter more issues please contact our support channels.
Affected components
SMS API
Update timeline
- identified Aug 30, 2018, 05:10 AM UTC
Since 19h yesterday evening traffic towards the EnCo platform is being dropped on a network level. We identified the issue and are working on a solution.
- monitoring Aug 30, 2018, 07:25 AM UTC
A workaround has been put in place. We're monitoring and working on a complete fix.
- resolved Sep 03, 2018, 07:01 AM UTC
Since Friday August 31st all traffic was restored into normal operation. If you would encounter more issues please contact our support channels.
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