Proximus Enco incident

SMS asset DNS issues

Critical Vendor's status page →

Resolved after 16 hours 25 minutes, affecting SMS API, on February 5, 2019.

monitoring Feb 05, 2019, 02:55 PM UTC

The workaround has been implemented and we are now monitoring it.

Started
Feb 05, 2019, 02:45 PM UTC
Resolved
Feb 06, 2019, 07:10 AM UTC
Duration
16h 25m
Detected by Pingoru
Feb 05, 2019, 02:45 PM UTC

Affected components

SMS API

Update timeline

  1. identified Feb 05, 2019, 02:45 PM UTC

    We are currently experience issues with the SMS asset. We have identified the problem to be related to an external DNS server, and are implementing a workaround.

  2. monitoring Feb 05, 2019, 02:55 PM UTC

    The workaround has been implemented and we are now monitoring it.

  3. resolved Feb 06, 2019, 07:10 AM UTC

    The DNS issues are resolved and the workaround was successful.

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