Resolved after 9 days, affecting SMS API and CloudEngine and 1 more, on August 12, 2019.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 12, 2019, 07:51 AM UTC
We are currently experiencing connectivity issues. We are investigating the cause.
- investigating Aug 12, 2019, 08:37 AM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2019, 09:42 AM UTC
We have restored partial connectivity, but platform status remains degraded. We have contacted the infrastructure team and are awaiting resolution from their side.
- investigating Aug 12, 2019, 11:13 AM UTC
We are continuing to investigate this issue.
- identified Aug 13, 2019, 04:46 AM UTC
We are able to access our servers again internally, but due to an issue with the storage we are unable to resolve the issue. We are awaiting fixes from the datacentre team, after which we'll be able to restore service.
- identified Aug 13, 2019, 05:06 AM UTC
We have received a go from the datacentre team and are working on restoring service ASAP
- identified Aug 13, 2019, 06:15 AM UTC
We see services coming back online, and we are working on fixing services that are still not back, as well as stabilizing the platform.
- monitoring Aug 13, 2019, 09:55 AM UTC
Most services have been restored, except for the Blockchain API's, which we are still working on. We will be monitoring the platform to confirm it is stable.
- monitoring Aug 13, 2019, 01:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2019, 08:21 AM UTC
This incident has been resolved.
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