Proximus Enco incident

SMS to belgian numbers outage

Resolved after 3 hours 52 minutes, affecting SMS API, on January 27, 2021.

resolved Jan 27, 2021, 11:02 AM UTC

We are once again seeing SMS messages being delivered again. Messages that were sent previously and were stuck in MessageWaiting were also delivered.

Started
Jan 27, 2021, 07:10 AM UTC
Resolved
Jan 27, 2021, 11:02 AM UTC
Duration
3h 52m
Detected by Pingoru
Jan 27, 2021, 07:10 AM UTC

Affected components

SMS API

Update timeline

  1. identified Jan 27, 2021, 07:10 AM UTC

    A Network issue is currently affecting the delivery of SMS messages to Belgian phone numbers. The messages you send will be queued, but will remain in MessageWaiting status. We are working with the responsible teams to resolve this issue as soon as possible.

  2. identified Jan 27, 2021, 07:36 AM UTC

    This network issue may also affect the login through MyProximus.

  3. resolved Jan 27, 2021, 11:02 AM UTC

    We are once again seeing SMS messages being delivered again. Messages that were sent previously and were stuck in MessageWaiting were also delivered.

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