Proximus Enco incident

DNS resolution issue

Resolved after 2 hours 8 minutes, affecting Marketplace and SMS API and 1 more, on June 9, 2021.

monitoring Jun 09, 2021, 11:10 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 09, 2021, 10:23 AM UTC
Resolved
Jun 09, 2021, 12:32 PM UTC
Duration
2h 8m
Detected by Pingoru
Jun 09, 2021, 10:23 AM UTC

Affected components

MarketplaceSMS APICloudEngineRTCMMyThings APIMyThings CloudEngine EventsFixed Mobile Unification API

Update timeline

  1. investigating Jun 09, 2021, 10:23 AM UTC

    We are currently seeing issues resolving the DNS name for the enco.io domain. We are working on restoring service as soon as possible.

  2. monitoring Jun 09, 2021, 11:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2021, 12:32 PM UTC

    This incident has been resolved.

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