Proximus Enco incident

SMS shortcodes to/from Orange degradation

Resolved after 4 days 20 hours, affecting SMS API, on July 14, 2021.

identified Jul 14, 2021, 09:54 AM UTC

We have identified an issue that may impact messages sent from or received by shortcodes (longcodes are not affected) going to/coming from Orange numbers. We are currently working on a fix to restore the service as soon as possible

Started: Jul 14, 2021, 09:54 AM UTC
Resolved: Jul 19, 2021, 06:35 AM UTC
Duration: 4d 20h
Detected by Pingoru: Jul 14, 2021, 09:54 AM UTC

Affected components

SMS API

Update timeline

identified Jul 14, 2021, 09:54 AM UTC

We have identified an issue that may impact messages sent from or received by shortcodes (longcodes are not affected) going to/coming from Orange numbers. We are currently working on a fix to restore the service as soon as possible
resolved Jul 19, 2021, 06:35 AM UTC

This issue has been resolved as of Thrusday (15/07) evening.

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