Proximus Enco incident

Major incident at hosting provider

Resolved after 4 hours 45 minutes, affecting SMS API and CloudEngine and 1 more, on February 2, 2022.

monitoring Feb 02, 2022, 08:24 AM UTC

We are recovering from a network outage at our provider. Many assets were unavailable starting at approx. 2AM CET. Currently, we are running at limited capacity, which may result in degraded performance of the APIs

Started
Feb 02, 2022, 08:24 AM UTC
Resolved
Feb 02, 2022, 01:09 PM UTC
Duration
4h 45m
Detected by Pingoru
Feb 02, 2022, 08:24 AM UTC

Affected components

SMS APICloudEngineRTCMMyThings APIMyThings CloudEngine EventsFixed Mobile Unification API

Update timeline

  1. monitoring Feb 02, 2022, 08:24 AM UTC

    We are recovering from a network outage at our provider. Many assets were unavailable starting at approx. 2AM CET. Currently, we are running at limited capacity, which may result in degraded performance of the APIs

  2. resolved Feb 02, 2022, 01:09 PM UTC

    This incident has been resolved.

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