Proximus Enco incident

Connectivity issue

Resolved after 3 hours 16 minutes, affecting SMS API and CloudEngine and 1 more, on March 29, 2023.

monitoring Mar 29, 2023, 08:12 AM UTC

We are seeing no more issues regarding API connectivity. We will be monitoring the result of the fix before marking the incident as resolved. If you are still running into issues, please contact our support via the API Solutions website.

Started
Mar 29, 2023, 07:25 AM UTC
Resolved
Mar 29, 2023, 10:41 AM UTC
Duration
3h 16m
Detected by Pingoru
Mar 29, 2023, 07:25 AM UTC

Affected components

SMS APICloudEngineRTCMMyThings APIMyThings CloudEngine EventsFixed Mobile Unification API

Update timeline

  1. investigating Mar 29, 2023, 07:25 AM UTC

    We are currently investigating an issue with connectivity that may impact all API solutions APIs

  2. identified Mar 29, 2023, 07:49 AM UTC

    We have identified the issue and are working on a permanent fix. We see improvement in API availability, but you may still run into issues.

  3. monitoring Mar 29, 2023, 08:12 AM UTC

    We are seeing no more issues regarding API connectivity. We will be monitoring the result of the fix before marking the incident as resolved. If you are still running into issues, please contact our support via the API Solutions website.

  4. resolved Mar 29, 2023, 10:41 AM UTC

    This incident has been resolved.

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