Resolved after 1 day 14 hours, affecting SMS API, on March 31, 2025.
We are still monitoring the incident as we still experience issues for inbound SMS traffic coming from providers different than Proximus.
Affected components
Update timeline
- investigating Mar 31, 2025, 03:35 AM UTC
We identified an outage for the SMS API on both inbound and outbound messages. Around 50% of the traffic is impacted with timeouts.
- identified Mar 31, 2025, 05:11 AM UTC
Issue has been identified, responsible team working on a solution. Currently rerouting outbound traffic on shared short code via other service. Inbound & dedicated number outbound still impacted.
- monitoring Mar 31, 2025, 06:13 AM UTC
Issue has been resolved by responsible team. SMS (inbound & outbound) fully operational again since 6.40AM.
- monitoring Apr 01, 2025, 10:26 AM UTC
We are still monitoring the incident as we still experience issues for inbound SMS traffic coming from providers different than Proximus.
- resolved Apr 01, 2025, 05:52 PM UTC
The issue with inbound SMS is resolved.
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