Resolved after 4 hours 38 minutes, affecting SMS API, on April 27, 2025.
Issue still under investigation. Workaround for outbound SMS on shared short code implemented. Still impact on dedicated numbers using the default SMS service.
Affected components
Update timeline
- identified Apr 27, 2025, 12:56 AM UTC
An issue has been identified with the SMS API. There is a full outage affecting both inbound and outbound functionality. The responsible team has been contacted to resolve the issue.
- identified Apr 27, 2025, 01:02 AM UTC
No impact for dedicated long & short numbers that were set up on a different SMS provider service than the default one.
- identified Apr 27, 2025, 01:53 AM UTC
Issue still under investigation. Workaround for outbound SMS on shared short code implemented. Still impact on dedicated numbers using the default SMS service.
- resolved Apr 27, 2025, 05:35 AM UTC
Issue resolved since 5.30AM.
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