Protime incident

myProtime access - outage

Minor Resolved View vendor source →

Protime experienced a minor incident on October 21, 2024 affecting myProtime, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 12:18 PM UTC
Resolved
Oct 21, 2024, 02:37 PM UTC
Duration
2h 19m
Detected by Pingoru
Oct 21, 2024, 12:18 PM UTC

Affected components

myProtime

Update timeline

  1. investigating Jan 30, 2026, 02:54 PM UTC

    We are currently experiencing problems with the floor plans in the myProtime access module. Currently it is not possible to access any data in the floor plans. Our development teams are investigating the issue and we are going to roll back to a previous version of the software. We will keep you updated if we have more information available.

  2. resolved Jan 30, 2026, 02:54 PM UTC

    This incident has been resolved.