Protime incident

Unexpected reboot of multiple servers

Minor Resolved View vendor source →

Protime experienced a minor incident on December 1, 2024 affecting ProTime and myProtime and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2024, 01:23 PM UTC
Resolved
Dec 01, 2024, 02:00 PM UTC
Duration
37m
Detected by Pingoru
Dec 01, 2024, 01:23 PM UTC

Affected components

ProTimemyProtimeProTeamExportImportYeartoolProNetProMobileProVisitUserProvisioning

Update timeline

  1. investigating Jan 30, 2026, 02:55 PM UTC

    Multiple servers from the same host rebooted unexpectedly. The issue was quickly resolved, and all systems are operational again. We are monitoring the system closely and investigating the root cause to prevent recurrence.

  2. resolved Jan 30, 2026, 02:55 PM UTC

    This incident has been resolved.