Protime incident

Clocking Synchronization Issue

Minor Resolved View vendor source →

Protime experienced a minor incident on December 10, 2024 affecting Time Terminals and Access Terminals, lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 08:27 AM UTC
Resolved
Dec 10, 2024, 03:42 PM UTC
Duration
7h 15m
Detected by Pingoru
Dec 10, 2024, 08:27 AM UTC

Affected components

Time TerminalsAccess Terminals

Update timeline

  1. investigating Jan 30, 2026, 02:55 PM UTC

    We are currently experiencing an issue where clockings might not immediately synchronize into ProTime. All clockings are safely stored within the terminal and will synchronize as soon as the connection is restored. Our team is actively working to resolve this as quickly as possible.

  2. resolved Jan 30, 2026, 02:55 PM UTC

    This incident has been resolved.