Protime incident

myProtime Visitors is currently down

Minor Resolved View vendor source →

Protime experienced a minor incident on February 28, 2025 affecting ProVisit Kiosk, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 08:54 AM UTC
Resolved
Feb 28, 2025, 12:45 PM UTC
Duration
3h 51m
Detected by Pingoru
Feb 28, 2025, 08:54 AM UTC

Affected components

ProVisit Kiosk

Update timeline

  1. investigating Jan 30, 2026, 02:55 PM UTC

    Our myProtime Visitors app is currently down due to a 502 server error, which is affecting visitor registrations and pre-registrations. Our technical team is working on a fix and we’ll update you once it's resolved. We apologize for the inconvenience and appreciate your patience.

  2. resolved Jan 30, 2026, 02:55 PM UTC

    This incident has been resolved.