Protime experienced a minor incident on December 23, 2024 affecting Time Terminals and Access Terminals, lasting 100d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Time TerminalsAccess Terminals
Update timeline
- investigating Jan 30, 2026, 02:55 PM UTC
We have identified an issue with some hardware terminals that experience timeout issues while using Online Access. Please note that this does not affect the recording of clocking data; all clockings are saved correctly in Protime. We are actively investigating and working to resolve this. Thank you for your patience and understanding.
- resolved Jan 30, 2026, 02:55 PM UTC
This incident has been resolved.