Prophix Outage History

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Prophix had 6 outages in the last 2 years totaling 15h 1m of downtime — averaging 0.2 incidents per month.

There were 6 Prophix outages since July 30, 2025 totaling 15h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.prophix.cloud

Notice August 29, 2026

Degraded Performance – Prophix One Services (CA-02 & US2-01)

Detected by Pingoru
Aug 29, 2026, 02:22 PM UTC
Resolved
Aug 29, 2026, 03:15 PM UTC
Duration
52m
Affected: FP&A Plus (CA-02)FP&A Plus (US2-01)
Timeline · 3 updates
  1. investigating Aug 29, 2026, 02:22 PM UTC

    We are currently experiencing degraded performance affecting a subset of Prophix One services in CA-02 & US2-01. Users in these regions may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.

  2. investigating Aug 29, 2026, 02:25 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 29, 2026, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Degraded Performance – Prophix One Services (US-West & US-East Regions)

Detected by Pingoru
Mar 17, 2026, 12:58 PM UTC
Resolved
Mar 17, 2026, 07:00 PM UTC
Duration
6h 1m
Affected: FP&A Plus (US1-01)FP&A Plus (US1-03)FP&A Plus (US2-01)FP&A Plus (US1-04)
Timeline · 5 updates
  1. investigating Mar 17, 2026, 12:58 PM UTC

    We are currently experiencing degraded performance affecting a subset of Prophix One services in the US region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.

  2. investigating Mar 17, 2026, 04:29 PM UTC

    Working with our cloud provider AWS, we are continuing to investigate a connectivity issue affecting some customers in the US region. We will provider further updates as we work towards a resolution.

  3. investigating Mar 17, 2026, 04:36 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 17, 2026, 05:29 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Mar 17, 2026, 07:04 PM UTC

    This incident has been resolved. We will continue to monitor the status of US region points of delivery.

Read the full incident report →

Minor March 4, 2026

Degraded Performance – Prophix One Services (US-West Region)

Detected by Pingoru
Mar 04, 2026, 09:27 PM UTC
Resolved
Mar 04, 2026, 09:45 PM UTC
Duration
17m
Affected: FP&A Plus (US2-01)
Timeline · 2 updates
  1. investigating Mar 04, 2026, 09:27 PM UTC

    We are currently experiencing degraded performance affecting a subset of Prophix One services in the US-West region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.

  2. resolved Mar 04, 2026, 09:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2025

Degraded Performance – Prophix One Services (US-East Region)

Detected by Pingoru
Dec 17, 2025, 07:22 PM UTC
Resolved
Dec 17, 2025, 10:45 PM UTC
Duration
3h 23m
Affected: FP&A Plus (US1-01)
Timeline · 4 updates
  1. investigating Dec 17, 2025, 07:22 PM UTC

    We are currently experiencing degraded performance affecting a subset of Prophix One services in the US-East region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.

  2. identified Dec 17, 2025, 08:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 17, 2025, 08:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 17, 2025, 10:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS outage affecting customers in us-east region

Detected by Pingoru
Oct 20, 2025, 10:30 PM UTC
Resolved
Oct 21, 2025, 02:33 AM UTC
Duration
4h 2m
Affected: Prophix Cloud US1Portal (US1-01)Portal (US1-03)Portal (CA-01)Portal (US2-01)Portal (CA-02)Portal (UK-01)Portal (EU1-01)Portal (AP1-01)Portal (AP2-01)Prophix Cloud US2DI Studio (US1-01)DI Studio (US1-03)DI Studio (US2-01)DI Studio (CA-01)DI Studio (CA-02)DI Studio (UK-01)DI Studio (EU1-01)DI Studio (AP1-01)DI Studio (AP2-01)Prophix Cloud CAFP&A Plus (US1-01)FP&A Plus (US1-03)FP&A Plus (CA-02)FP&A Plus (US2-01)FP&A Plus (UK-01)FP&A Plus (EU1-01)FP&A Plus (AP1-01)FP&A Plus (CA-01)FP&A Plus (AP2-01)Prophix Cloud SAAccount Reconciliation (US1-01)Account Reconciliation (US1-03)Account Reconciliation (US2-01)Account Reconciliation (CA-01)Account Reconciliation (CA-02)Account Reconciliation (UK-01)Account Reconciliation (EU1-01)Account Reconciliation (AP1-01)Account Reconciliation (AP2-01)Prophix Cloud UKFinancial Consolidation (EU1-01)Financial Consolidation (AP1-01)Financial Consolidation (US1-03)Financial Consolidation (US2-01)Financial Consolidation (CA-02)Financial Consolidation (UK-01)Financial Consolidation (US1-01)Financial Consolidation (CA-01)Prophix Cloud EUFinancial Planning & Analysis (CA-01)Intercompany Management (EU1-01)Intercompany Management (AP1-01)Intercompany Management (US1-03)Intercompany Management (US2-01)Intercompany Management (CA-02)Intercompany Management (UK-01)Intercompany Management (US1-01)Prophix Cloud APFinancial Planning & Analysis (US1-01)Financial Planning & Analysis (US1-03)Financial Planning & Analysis (US2-01)Financial Planning & Analysis (CA-02)Financial Planning & Analysis (UK-01)Financial Planning & Analysis (EU1-01)Financial Planning & Analysis (AP1-01)Intercompany Management (CA-01)Prophix Cloud AFCloud Data Integration ServicesProphix Customer Support PortalProphix DI Studio
Timeline · 8 updates
  1. investigating Oct 20, 2025, 12:01 PM UTC

    We want to inform you that we are currently experiencing service disruptions due to an ongoing issue with Amazon Web Services (AWS), our cloud infrastructure provider. You may experience intermittent service disruptions or degraded performance. We will provide updates as the situation evolves.

  2. monitoring Oct 20, 2025, 12:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2025, 12:06 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 02:46 PM UTC

    We are actively monitoring the situation and ongoing status can also be found at: https://health.aws.amazon.com/health/status

  5. monitoring Oct 20, 2025, 05:04 PM UTC

    We continue to monitor the outages at AWS affecting some of our services in the US region. Our engineering and cloud operations teams are continuing to active work with AWS to restore full service as quickly as possible. Please be assured this is our top priority, and all necessary resources are dedicated to minimizing any potential impact.

  6. monitoring Oct 20, 2025, 10:40 PM UTC

    AWS has implemented updates to address the underlying infrastructure issues, and we are seeing sustained improvement across Prophix Cloud Services in US regions. We continue to closely monitor all Prophix Cloud Services as the AWS service stabilizes. Some Data Integration Services jobs in US regions may continue to experience delays this evening as AWS clears residual backlogs in their event queues. Our teams are actively monitoring performance to ensure continued stability and will take any additional actions needed to maintain reliability.

  7. monitoring Oct 21, 2025, 02:15 AM UTC

    All services are now operating within normal parameters after our cloud provider AWS initiated further mitigations during the day. Our cloud operations teams are continuing to monitor the performance of Prophix Cloud Services in US regions to ensure continued stability and will take any additional actions needed to maintain reliability.

  8. resolved Oct 21, 2025, 02:33 AM UTC

    AWS has confirmed that the underlying issues in US regions are now resolved, and Prophix engineers have validated that Prophix Cloud Services is operating normally. However, if you continue to experience any issues, please submit a ticket to our support team.

Read the full incident report →

Critical July 30, 2025

Prophix One: Financial Planning & Analysis Issues in US2-01

Detected by Pingoru
Jul 30, 2025, 12:45 PM UTC
Resolved
Jul 30, 2025, 01:09 PM UTC
Duration
23m
Affected: Financial Planning & Analysis (US2-01)
Timeline · 3 updates
  1. identified Jul 30, 2025, 12:45 PM UTC

    We are experiencing issues for FP&A in Prophix One and currently applying a fix to restore functionality. Once fully resolved we will update the status.

  2. monitoring Jul 30, 2025, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 30, 2025, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →