Prophix incident
Degraded Performance – Prophix One Services (US-West & US-East Regions)
Prophix experienced a minor incident on March 17, 2026 affecting FP&A Plus (US1-01) and FP&A Plus (US1-03) and 1 more component, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2026, 12:58 PM UTC
We are currently experiencing degraded performance affecting a subset of Prophix One services in the US region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.
- investigating Mar 17, 2026, 04:29 PM UTC
Working with our cloud provider AWS, we are continuing to investigate a connectivity issue affecting some customers in the US region. We will provider further updates as we work towards a resolution.
- investigating Mar 17, 2026, 04:36 PM UTC
We are continuing to investigate this issue.
- identified Mar 17, 2026, 05:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 17, 2026, 07:04 PM UTC
This incident has been resolved. We will continue to monitor the status of US region points of delivery.