Prophix incident
AWS outage affecting customers in us-east region
Prophix experienced a notice incident on October 20, 2025 affecting Prophix Cloud US1 and Portal (US1-01) and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:01 PM UTC
We want to inform you that we are currently experiencing service disruptions due to an ongoing issue with Amazon Web Services (AWS), our cloud infrastructure provider. You may experience intermittent service disruptions or degraded performance. We will provide updates as the situation evolves.
- monitoring Oct 20, 2025, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 12:06 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 02:46 PM UTC
We are actively monitoring the situation and ongoing status can also be found at: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 05:04 PM UTC
We continue to monitor the outages at AWS affecting some of our services in the US region. Our engineering and cloud operations teams are continuing to active work with AWS to restore full service as quickly as possible. Please be assured this is our top priority, and all necessary resources are dedicated to minimizing any potential impact.
- monitoring Oct 20, 2025, 10:40 PM UTC
AWS has implemented updates to address the underlying infrastructure issues, and we are seeing sustained improvement across Prophix Cloud Services in US regions. We continue to closely monitor all Prophix Cloud Services as the AWS service stabilizes. Some Data Integration Services jobs in US regions may continue to experience delays this evening as AWS clears residual backlogs in their event queues. Our teams are actively monitoring performance to ensure continued stability and will take any additional actions needed to maintain reliability.
- monitoring Oct 21, 2025, 02:15 AM UTC
All services are now operating within normal parameters after our cloud provider AWS initiated further mitigations during the day. Our cloud operations teams are continuing to monitor the performance of Prophix Cloud Services in US regions to ensure continued stability and will take any additional actions needed to maintain reliability.
- resolved Oct 21, 2025, 02:33 AM UTC
AWS has confirmed that the underlying issues in US regions are now resolved, and Prophix engineers have validated that Prophix Cloud Services is operating normally. However, if you continue to experience any issues, please submit a ticket to our support team.