Prophix incident

Degraded Performance – Prophix One Services (US-East Region)

Minor Resolved View vendor source →

Prophix experienced a minor incident on December 17, 2025 affecting FP&A Plus (US1-01), lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 07:22 PM UTC
Resolved
Dec 17, 2025, 10:45 PM UTC
Duration
3h 23m
Detected by Pingoru
Dec 17, 2025, 07:22 PM UTC

Affected components

FP&A Plus (US1-01)

Update timeline

  1. investigating Dec 17, 2025, 07:22 PM UTC

    We are currently experiencing degraded performance affecting a subset of Prophix One services in the US-East region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.

  2. identified Dec 17, 2025, 08:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 17, 2025, 08:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 17, 2025, 10:45 PM UTC

    This incident has been resolved.