Prophix Outage History
Prophix is up right nowPingoru has recorded 18 incidents for Prophix: 6 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 587 (0%) |
Incidents, newest first
Notice August 29, 2026 Degraded Performance – Prophix One Services (CA-02 & US2-01) 52m FP&A Plus (CA-02), FP&A Plus (US2-01)
Started Aug 29, 2026, 02:22 PM UTC· resolved Aug 29, 2026, 03:15 PM UTC
- investigating Aug 29, 2026, 02:22 PM UTC
We are currently experiencing degraded performance affecting a subset of Prophix One services in CA-02 & US2-01. Users in these regions may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.
- investigating Aug 29, 2026, 02:25 PM UTC
We are continuing to investigate this issue.
- resolved Aug 29, 2026, 03:15 PM UTC
This incident has been resolved.
Minor March 17, 2026 Degraded Performance – Prophix One Services (US-West & US-East Regions) 6h 1m FP&A Plus (US1-01), FP&A Plus (US1-03), FP&A Plus (US2-01), FP&A Plus (US1-04)
Started Mar 17, 2026, 12:58 PM UTC· resolved Mar 17, 2026, 07:00 PM UTC
- investigating Mar 17, 2026, 12:58 PM UTC
We are currently experiencing degraded performance affecting a subset of Prophix One services in the US region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.
- investigating Mar 17, 2026, 04:29 PM UTC
Working with our cloud provider AWS, we are continuing to investigate a connectivity issue affecting some customers in the US region. We will provider further updates as we work towards a resolution.
- investigating Mar 17, 2026, 04:36 PM UTC
We are continuing to investigate this issue.
- identified Mar 17, 2026, 05:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 17, 2026, 07:04 PM UTC
This incident has been resolved. We will continue to monitor the status of US region points of delivery.
Minor March 4, 2026 Degraded Performance – Prophix One Services (US-West Region) 17m FP&A Plus (US2-01)
Started Mar 04, 2026, 09:27 PM UTC· resolved Mar 04, 2026, 09:45 PM UTC
- investigating Mar 04, 2026, 09:27 PM UTC
We are currently experiencing degraded performance affecting a subset of Prophix One services in the US-West region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.
- resolved Mar 04, 2026, 09:45 PM UTC
This incident has been resolved.
Minor December 17, 2025 Degraded Performance – Prophix One Services (US-East Region) 3h 23m FP&A Plus (US1-01)
Started Dec 17, 2025, 07:22 PM UTC· resolved Dec 17, 2025, 10:45 PM UTC
- investigating Dec 17, 2025, 07:22 PM UTC
We are currently experiencing degraded performance affecting a subset of Prophix One services in the US-East region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.
- identified Dec 17, 2025, 08:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 17, 2025, 08:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 17, 2025, 10:45 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS outage affecting customers in us-east region 14h 31m Prophix Cloud US1, Portal (US1-01), Portal (US1-03), Portal (CA-01) and 67 more
Started Oct 20, 2025, 12:01 PM UTC· resolved Oct 21, 2025, 02:33 AM UTC
- investigating Oct 20, 2025, 12:01 PM UTC
We want to inform you that we are currently experiencing service disruptions due to an ongoing issue with Amazon Web Services (AWS), our cloud infrastructure provider. You may experience intermittent service disruptions or degraded performance. We will provide updates as the situation evolves.
- monitoring Oct 20, 2025, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 12:06 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 02:46 PM UTC
We are actively monitoring the situation and ongoing status can also be found at: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 05:04 PM UTC
We continue to monitor the outages at AWS affecting some of our services in the US region. Our engineering and cloud operations teams are continuing to active work with AWS to restore full service as quickly as possible. Please be assured this is our top priority, and all necessary resources are dedicated to minimizing any potential impact.
- monitoring Oct 20, 2025, 10:40 PM UTC
AWS has implemented updates to address the underlying infrastructure issues, and we are seeing sustained improvement across Prophix Cloud Services in US regions. We continue to closely monitor all Prophix Cloud Services as the AWS service stabilizes. Some Data Integration Services jobs in US regions may continue to experience delays this evening as AWS clears residual backlogs in their event queues. Our teams are actively monitoring performance to ensure continued stability and will take any additional actions needed to maintain reliability.
- monitoring Oct 21, 2025, 02:15 AM UTC
All services are now operating within normal parameters after our cloud provider AWS initiated further mitigations during the day. Our cloud operations teams are continuing to monitor the performance of Prophix Cloud Services in US regions to ensure continued stability and will take any additional actions needed to maintain reliability.
- resolved Oct 21, 2025, 02:33 AM UTC
AWS has confirmed that the underlying issues in US regions are now resolved, and Prophix engineers have validated that Prophix Cloud Services is operating normally. However, if you continue to experience any issues, please submit a ticket to our support team.
Critical July 30, 2025 Prophix One: Financial Planning & Analysis Issues in US2-01 23m Financial Planning & Analysis (US2-01)
Started Jul 30, 2025, 12:45 PM UTC· resolved Jul 30, 2025, 01:09 PM UTC
- identified Jul 30, 2025, 12:45 PM UTC
We are experiencing issues for FP&A in Prophix One and currently applying a fix to restore functionality. Once fully resolved we will update the status.
- monitoring Jul 30, 2025, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2025, 01:09 PM UTC
This incident has been resolved.