ProPay experienced a notice incident on March 22, 2024 affecting Direct Credit Card and ACH Processing, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Direct Credit Card and ACH Processing
Update timeline
- resolved Mar 22, 2024, 12:20 AM UTC
ProPay and Global Payments teams have been investigating reports of erroneous merchant descriptors for American Express transactions. We have identified the source of the issue and have implemented a change which should address the problem going forward. Transactions identified were primarily impacted between 3/6/2024 to 3/21/2024 17:30MT. We apologize for the related disruptions. Our teams will continue to review the situation to identify additional opportunities to improve the merchant and cardholder experience and prevent a recurrence of this type of issue.