ProPay incident

ProPay Reports Issue

Minor Resolved View vendor source →

ProPay experienced a minor incident on April 28, 2024 affecting xfer.propay.com - SFTP Reports, lasting 7h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2024, 10:08 PM UTC
Resolved
Apr 29, 2024, 05:40 AM UTC
Duration
7h 31m
Detected by Pingoru
Apr 28, 2024, 10:08 PM UTC

Affected components

xfer.propay.com - SFTP Reports

Update timeline

  1. identified Apr 28, 2024, 10:08 PM UTC

    We are aware of an issue causing missing content for newer transactions on some ProPay Reports delivered over the weekend. Our teams are working to correct the issue and will provide updates as they are available.

  2. identified Apr 28, 2024, 10:41 PM UTC

    We are working on correcting this issue and hope to redeliver the affected reports within the next couple of hours.

  3. resolved Apr 29, 2024, 05:40 AM UTC

    The affected reports have been redelivered.