ProPay incident

Payment Facilitator ACH Return reports

Notice Resolved View vendor source →

ProPay experienced a notice incident on July 16, 2024 affecting xfer.propay.com - SFTP Reports, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2024, 04:57 PM UTC
Resolved
Jul 16, 2024, 08:11 PM UTC
Duration
3h 13m
Detected by Pingoru
Jul 16, 2024, 04:57 PM UTC

Affected components

xfer.propay.com - SFTP Reports

Update timeline

  1. investigating Jul 16, 2024, 04:57 PM UTC

    An event that occurred on 07/11 resulting in data missing for Payment Facilitator ACH Return reports. We have delivered files for affected partners via the normal delivery mechanism - email or SFTP at xfer.propay.com. Our teams are reviewing the cause of the issue for improvements to the solution, monitors and alerts in order to better handle similar cases in the future.

  2. resolved Jul 16, 2024, 08:11 PM UTC

    This incident has been resolved.