ProPay experienced a notice incident on November 21, 2024 affecting Direct Credit Card and ACH Processing and Websites, Mobile, and Card Readers, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Direct Credit Card and ACH ProcessingWebsites, Mobile, and Card Readers
Update timeline
- investigating Nov 21, 2024, 05:21 PM UTC
Our teams are aware of an issue with the Card Readers. We are working to identify and address it as soon as possible. We will provide updates as additional information is available.
- identified Nov 21, 2024, 07:00 PM UTC
We've implemented a fix at 11:07 MT. We haven't seen any issues and still investigating the issue.
- resolved Nov 22, 2024, 05:34 PM UTC
This incident has been resolved.