ProPay incident

ProPay System Processing Issue - Heartland/Portico Payment Facilitation tokenization

Notice Resolved View vendor source →

ProPay experienced a notice incident on May 2, 2025 affecting Direct Credit Card and ACH Processing, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 10:40 PM UTC
Resolved
May 03, 2025, 12:06 AM UTC
Duration
1h 26m
Detected by Pingoru
May 02, 2025, 10:40 PM UTC

Affected components

Direct Credit Card and ACH Processing

Update timeline

  1. investigating May 02, 2025, 10:40 PM UTC

    We are aware of an issue that is preventing some transactions from being processed for Payment Facilitation partners integrated to Heartland/Portico solutions related to tokenization lookups. Our teams are working to resolve the issue as quickly as possible.

  2. monitoring May 02, 2025, 11:12 PM UTC

    The issue impact window was between 14:51-15:28MT. Our teams are monitoring for further impact and reviewing root cause analysis.

  3. resolved May 03, 2025, 12:06 AM UTC

    This issue has been resolved.