ProNavigator Outage History

ProNavigator had 5 outages in the last 2 years totaling 15h 22m of downtime — averaging 0.2 incidents per month.

There were 5 ProNavigator outages since May 27, 2025 totaling 15h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pronavigator.ai

Notice September 8, 2026

ProNavigator Authentication Service Degradation

Detected by Pingoru: Sep 08, 2026, 01:10 PM UTC
Resolved: Sep 08, 2026, 02:12 PM UTC
Duration: 1h 2m

Timeline · 4 updates

identified Sep 08, 2026, 01:10 PM UTC

We have identified the cause of the issue affecting ProNavigator logins. The problem is related to an error during a recent authentication protocol upgrade. We are actively applying mitigation steps to restore system access and will share another update shortly.
identified Sep 08, 2026, 01:30 PM UTC

A fix for the authentication protocol error has been successfully deployed. We are currently monitoring system performance
monitoring Sep 08, 2026, 01:30 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 08, 2026, 02:12 PM UTC

Login issues are fully resolved. All ProNavigator services are now operating normally.

Read the full incident report →

Notice June 9, 2026

ProNavigator Knowledge Management Web Application Interruption

Detected by Pingoru: Jun 09, 2026, 09:00 PM UTC
Resolved: Jun 09, 2026, 09:00 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 10, 2026, 08:14 PM UTC

On June 9th, 2026, at approximately 4:45 PM EDT ProNavigator Knowledge Management experienced a service interruption that affected a number of clients. The incident prevented users from accessing the platform if they attempted a fresh load of the web application. Note that active users prior to the incident would not have experienced an interruption unless the application was reloaded. Service was fully restored at 5:47 pm EDT following a configuration rollback.

Read the full incident report →

Minor October 20, 2025

Amazon DNS issues

Detected by Pingoru: Oct 20, 2025, 02:58 PM UTC
Resolved: Oct 21, 2025, 01:20 AM UTC
Duration: 10h 22m

Affected: Library

Timeline · 2 updates

monitoring Oct 20, 2025, 02:58 PM UTC

We're aware that a small number of users are currently experiencing issues with documents not loading. This appears to be tied to DNS issues following the AWS issues. While ProNavigator's systems remain fully operational, Amazon has reported ongoing DNS resolution issues in some external services. These can impact document access for certain users. In most cases, clearing your browser cache and DNS cache has resolved the issue. If problems persist, please contact our support team and we'll be happy to help. We're actively monitoring the situation and will share any updates as needed.
resolved Oct 21, 2025, 01:20 AM UTC

Amazon is now reporting their services are restored. If any problems persist for individual users, it is recommended they clear their browser and DNS cache.

Read the full incident report →

Major June 6, 2025

Autoprovisioned SSO User Login

Detected by Pingoru: Jun 06, 2025, 07:33 PM UTC
Resolved: Jun 06, 2025, 07:43 PM UTC
Duration: 10m

Affected: Login

Timeline · 3 updates

investigating Jun 06, 2025, 07:33 PM UTC

Autoprovisioned SSO users are unable to login with error: {"message": "Endpoint request timed out"}
monitoring Jun 06, 2025, 07:38 PM UTC

A fix has been applied and we are monitoring.
resolved Jun 06, 2025, 07:43 PM UTC

Affected users are now able to login.

Read the full incident report →

Major May 27, 2025

Spinning on login for some users

Detected by Pingoru: May 27, 2025, 02:02 PM UTC
Resolved: May 27, 2025, 05:49 PM UTC
Duration: 3h 47m

Affected: Login

Timeline · 4 updates

identified May 27, 2025, 02:02 PM UTC

Login is experiencing knock on effects of an outage in a 3rd party service. This prevents some users from access the platform depending on their ISP. ProNavigator team is implementing a workaround to restore access to affected users ASAP.
identified May 27, 2025, 03:35 PM UTC

A fix has been deployed, and any impacted users can now log in. The ProNavigator team will continue monitoring over the next 24–48 hours to ensure there are no outstanding issues.
monitoring May 27, 2025, 03:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 27, 2025, 05:49 PM UTC

This incident has been resolved.

Read the full incident report →