Resolved after 3 hours 47 minutes, affecting Login, on May 27, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified May 27, 2025, 02:02 PM UTC
Login is experiencing knock on effects of an outage in a 3rd party service. This prevents some users from access the platform depending on their ISP. ProNavigator team is implementing a workaround to restore access to affected users ASAP.
- identified May 27, 2025, 03:35 PM UTC
A fix has been deployed, and any impacted users can now log in. The ProNavigator team will continue monitoring over the next 24–48 hours to ensure there are no outstanding issues.
- monitoring May 27, 2025, 03:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2025, 05:49 PM UTC
This incident has been resolved.
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