Project44 experienced a minor incident on December 18, 2025 affecting NA - Visibility Operations Center (VOC) and Rating API, lasting 5h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2025, 04:01 PM UTC
Dear Valued Customer, We are currently experiencing an issue affecting the LTL rating in VOC within the North America Production environment. Some users may experience increased latency and, in certain cases, request timeouts while attempting to access rating services. The issue is partially impacting the product's availability and our team is actively investigating to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards , Customer support
- identified Dec 18, 2025, 05:14 PM UTC
Dear Valued Customer, The issue has been identified, and our engineering team is actively working on a resolution. We will continue to keep you informed of any updates. Regards , Customer support
- investigating Dec 18, 2025, 07:39 PM UTC
Dear Valued Customer, Our engineering team is continues to investigate the issue. We remain committed to resolving this matter as quickly as possible and will continue to provide timely updates as new information becomes available. Regards , Customer support
- monitoring Dec 18, 2025, 08:48 PM UTC
Dear Valued Customer, The system has been restored and is now operating normally. Our team will continue to closely monitor the situation to ensure ongoing stability and performance, and we will provide further updates as the matter is fully resolved. Regards , Customer support
- monitoring Dec 18, 2025, 09:38 PM UTC
Dear Valued Customer, The issue has been fully resolved, and the system has been restored to normal operations. All services are functioning as expected. We appreciate your patience and understanding as we worked to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.
- resolved Dec 18, 2025, 09:39 PM UTC
This incident has been resolved.