Project44 experienced a minor incident on January 5, 2026 affecting LTL Carrier, lasting 10h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 05, 2026, 07:10 PM UTC
Dear Valued Customer, We have been informed by one of our Carriers: Estes Express (EXLA) that they are currently experiencing latency issues with our REST and SOAP Rate Quote APIs, resulting in timeouts. We are actively coordinating with EXLA on the same and shall keep you posted once more information becomes available. Regards, Customer Support.
- resolved Jan 06, 2026, 05:17 AM UTC
Dear Valued Customer, We would like to inform you that the latency issues previously reported with the REST and SOAP Rate Quote APIs for Estes Express (EXLA) have been successfully resolved. The timeouts were the result of a temporary issue on the carrier's side. We coordinated closely with Estes Express to address the matter, and all services are now functioning as expected. We appreciate your patience and understanding. Should you experience any further issues or require additional assistance, please contact our support team. Regards, Customer Support