Project44 incident
Partial Service Disruption | FTL Position Data – North America
Project44 experienced a minor incident on January 7, 2026 affecting Visibility Operations Center (VOC) and Network Management Center (NMC) and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2026, 09:36 AM UTC
Dear Valued Customer, We are currently experiencing a partial disruption affecting our Full Truckload (FTL) services in the North America production environment. At this time, some customers may not see TL shipment position updates due to an issue with position data ingestion. Our team is actively investigating the root cause and working to restore full service as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards , Customer support
- monitoring Jan 07, 2026, 10:35 AM UTC
Dear Valued Customer, The issue has been resolved, and the system has been restored to normal operations. All services are functioning as expected. We appreciate your patience and understanding as we worked to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support
- resolved Jan 07, 2026, 11:25 AM UTC
Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and the system is now operating as expected. Best regards, Customer Support