Proemion Outage History

Proemion is up right now

Proemion had 10 outages in the last 2 years totaling 292h 47m of downtime — averaging 0.4 incidents per month.

There were 10 Proemion outages since July 30, 2024 totaling 292h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.proemion.com

Notice February 2, 2026

Statuspage API Access Issues

Detected by Pingoru
Feb 02, 2026, 12:25 PM UTC
Resolved
Feb 10, 2026, 11:54 AM UTC
Duration
7d 23h
Timeline · 6 updates
  1. identified Feb 02, 2026, 12:25 PM UTC

    Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

  2. monitoring Feb 02, 2026, 03:39 PM UTC

    We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

  3. identified Feb 03, 2026, 08:11 AM UTC

    Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

  4. monitoring Feb 04, 2026, 09:01 AM UTC

    Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

  5. monitoring Feb 05, 2026, 02:19 PM UTC

    Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

  6. resolved Feb 10, 2026, 11:54 AM UTC

    Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

Read the full incident report →

Major November 5, 2025

Device Activation Functions not available

Detected by Pingoru
Nov 05, 2025, 09:11 AM UTC
Resolved
Nov 05, 2025, 03:30 PM UTC
Duration
6h 18m
Affected: Connection ServiceDataPortalWeb ServiceREST API
Timeline · 3 updates
  1. investigating Nov 05, 2025, 09:11 AM UTC

    We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

  2. monitoring Nov 05, 2025, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2025, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 12, 2025

Data Imports from 3rd party platforms are down

Detected by Pingoru
Sep 12, 2025, 02:00 AM UTC
Resolved
Sep 12, 2025, 08:15 AM UTC
Duration
6h 15m
Timeline · 4 updates
  1. investigating Sep 12, 2025, 04:23 AM UTC

    The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

  2. identified Sep 12, 2025, 06:32 AM UTC

    Root cause identified. Our engineers are working on fixing it.

  3. monitoring Sep 12, 2025, 07:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2025, 08:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2025

Go-Live is failing

Detected by Pingoru
Jun 26, 2025, 02:45 PM UTC
Resolved
Jun 26, 2025, 05:14 PM UTC
Duration
2h 29m
Affected: DataPortalREST API
Timeline · 3 updates
  1. identified Jun 26, 2025, 02:45 PM UTC

    New device activation (go-live) currently has a problem, we are recovering the services.

  2. monitoring Jun 26, 2025, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2025, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 19, 2025

Delay during the device activation process

Detected by Pingoru
Mar 19, 2025, 01:13 PM UTC
Resolved
Mar 19, 2025, 05:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 19, 2025, 01:13 PM UTC

    We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

Read the full incident report →

Notice March 19, 2025

Delays during device activations

Detected by Pingoru
Mar 19, 2025, 05:00 AM UTC
Resolved
Mar 20, 2025, 03:39 PM UTC
Duration
1d 10h
Affected: DataPortalREST API
Timeline · 3 updates
  1. identified Mar 19, 2025, 01:14 PM UTC

    We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

  2. monitoring Mar 20, 2025, 06:55 AM UTC

    A work-around has been implemented, we are monitoring the go live requests.

  3. resolved Mar 20, 2025, 03:39 PM UTC

    The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

Read the full incident report →

Major February 19, 2025

New telematic unit SIM activation is delayed

Detected by Pingoru
Feb 19, 2025, 01:11 PM UTC
Resolved
Feb 21, 2025, 09:00 AM UTC
Duration
1d 19h
Affected: Mobile Network Services
Timeline · 5 updates
  1. investigating Feb 19, 2025, 01:11 PM UTC

    We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

  2. identified Feb 19, 2025, 01:23 PM UTC

    The SIM provider has identified the problem and is working on fixing it.

  3. identified Feb 20, 2025, 04:58 AM UTC

    The third-party acknowledged the issue and suggested a workaround which we are considering.

  4. monitoring Feb 21, 2025, 07:11 AM UTC

    The work-around has been active since yesterday night, we are monitoring the SIM card activations.

  5. resolved Feb 21, 2025, 09:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 31, 2025

Data Plaform and Data Ingestion outage

Detected by Pingoru
Jan 31, 2025, 08:38 AM UTC
Resolved
Jan 31, 2025, 12:26 PM UTC
Duration
3h 48m
Affected: Connection ServiceData ProcessingDataPortalWeb ServiceREST APIAEMP API
Timeline · 3 updates
  1. identified Jan 31, 2025, 08:38 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 31, 2025, 10:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2025, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 14, 2024

Elevated API Errors

Detected by Pingoru
Nov 14, 2024, 02:22 PM UTC
Resolved
Nov 14, 2024, 03:11 PM UTC
Duration
48m
Affected: DataPortalREST APIAEMP API
Timeline · 4 updates
  1. investigating Nov 14, 2024, 02:22 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Nov 14, 2024, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 14, 2024, 02:41 PM UTC

    We have restored service, it's fully operational. We are monitoring for any more adverse impact.

  4. resolved Nov 14, 2024, 03:11 PM UTC

    The incident has been resolved, we have identified the root cause.

Read the full incident report →

Notice July 30, 2024

DigiCert Revocation Incident

Detected by Pingoru
Jul 30, 2024, 08:01 AM UTC
Resolved
Jul 30, 2024, 11:11 AM UTC
Duration
3h 10m
Affected: Connection ServiceData ProcessingDataPortalWeb ServiceREST APIAEMP APIRealTime ConnectivityMobile Network Services
Timeline · 3 updates
  1. identified Jul 30, 2024, 08:01 AM UTC

    At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

  2. monitoring Jul 30, 2024, 09:15 AM UTC

    Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

  3. resolved Jul 30, 2024, 11:11 AM UTC

    This incident has been resolved.

Read the full incident report →