Proemion experienced a major incident on February 19, 2025 affecting Mobile Network Services, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Mobile Network Services
Update timeline
- investigating Feb 19, 2025, 01:11 PM UTC
We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.
- identified Feb 19, 2025, 01:23 PM UTC
The SIM provider has identified the problem and is working on fixing it.
- identified Feb 20, 2025, 04:58 AM UTC
The third-party acknowledged the issue and suggested a workaround which we are considering.
- monitoring Feb 21, 2025, 07:11 AM UTC
The work-around has been active since yesterday night, we are monitoring the SIM card activations.
- resolved Feb 21, 2025, 09:00 AM UTC
This incident has been resolved.